Custom Aminos Supplement Policy
At Custom Aminos, we take pride in creating high-quality, personalized supplements tailored specifically to your needs. Due to the custom nature of our products, we do not accept returns, exchanges, or cancellations once an order has been placed. This policy ensures the integrity and safety of our products, as each supplement is uniquely crafted for you.
Damages and Issues
We want you to be completely satisfied with your order. Please inspect your package upon arrival and contact us immediately at support@customaminos.com if:
- Your product arrives damaged or defective.
- You receive the incorrect item.
We will work with you to resolve the issue promptly, including providing a replacement if necessary.
Non-Returnable and Non-Refundable Items
Given the personalized nature of our supplements, the following items are not eligible for return, refund, or exchange:
- Custom or personalized supplements.
Additionally, sale items and gift cards are final sale and cannot be returned.
European Union 14-Day Cooling-Off Period
Under the European Union's 14-day cooling-off period, custom-made and personalized goods are exempt from cancellation rights. As such, this policy applies to EU customers as well.
Limitation of Liability
Custom Aminos is not responsible for lost or stolen packages once delivery has been confirmed to the shipping address provided at checkout. Upon request, we will supply delivery confirmation details, including tracking information, so you can investigate further with the shipping carrier.
Governing Law
This policy is governed by the laws of the jurisdiction in which Custom Aminos operates.
For any questions or concerns, please reach out to us at support@customaminos.com. Thank you for choosing Custom Aminos for your personalized supplement needs!
