Shipping Policy for Custom Aminos
Last Updated: 01/01/2024
Welcome to Custom Aminos. We understand that timely and efficient delivery is crucial to our customers, and we strive to meet your needs with every order. This Shipping Policy outlines our practices and policies regarding the shipping of our products to you.
1. General Information
All orders are processed within 7 business days after receiving your order confirmation email. You will receive another notification when your order has shipped. Please note, processing times may vary during holidays or due to unforeseen circumstances.
2. Domestic Shipping Rates and Estimates
Shipping costs are dynamically calculated at checkout based on your location and order details. Estimated delivery times range from 5 business days after custom product creation to 7 business days after dispatch. Accurate shipping costs and timelines will be displayed during the checkout process.
3. International Shipping
We do not currently offer international shipping.
4. Shipping Options
We provide various shipping options to meet your needs, which can be selected at checkout. Options may include standard, expedited, and overnight delivery, each with its own pricing and delivery time frame.
5. Customs, Duties, and Taxes
Custom Aminos is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
6. Tracking Your Order
You will receive a shipment confirmation email containing your tracking number(s) once your order has shipped. The tracking number will be active within 24 hours. Please visit our carrier’s website to monitor the delivery status of your order.
7. Damages
Custom Aminos is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.
8. Missed Deliveries
If you are not available to receive your delivery, the carrier will leave a notice card with instructions on how to retrieve your package. It is the customer's responsibility to arrange for package pick-up or re-delivery.
9. Returns Policy
For any returns, please refer to our Returns Policy, which outlines the procedures for returning goods. Some items may not be eligible for return if opened or used.
10. Contact Us
For any questions or concerns regarding your order or this Shipping Policy, please contact us at:
support@customaminos.com
We are committed to ensuring that your experience with Custom Aminos is seamless from order to delivery. Thank you for choosing us for your custom supplement needs.
